预定文员

1. Answerall phone calls promptly and in a friendly manner.
以积极友好的态度回答每一个电话
2. Ensurethe phone calls are answered within 3 rings whenever possible and thatfollowing
thestandards of a Marriott Reservation call.
确保在电话铃声响起3声内接起电话并借严格按照万豪预定销售标准来完成预定。
3. Handleincoming calls using good listening and communication skills to secureinformation necessary to complete a reservation.
很好地运用聆听沟通技巧来接听电话完成预定销售。
4. Process and respond to reservation requests efficiently andeffectively, all reservation confirmation requests should be handle within 24hours.
积极有效地回答所有疑问，所有已完成的预定必须在24小时内给出确认。
5. Handle reservation requests from other departments.
有效处理各部门的预定要求。
6. Understand the hotel’s policy in cancellation, no-show andcredit facilities.
了解酒店政策在关于取消、未抵达和信用的条款。
7. Checkand file all necessary reports on a daily basis.
检查和存储每天所有必要的报告 。
8. Be awareat all times of the selling status, rates, packages and groups coming into thehotel
注意随时的销售房态、价格、打包价格和团队进入酒店入住。
9. Understandhow the Sales, Event Management and Front Desk relate to the ReservationsDepartment.
了解销售、事件管理和前台预订部联系。
10. Performthe Reservation Sales Office daily shift duties and all reasonable requests ofmanagement.
执行预订销售办公室日常转变职责和管理所有合理的请求。
11. Carryout other tasks as directed by your supervisors.
执行上司交待的其他任务。