Doorman/Bell boy 门童/行李员

1. Have thorough knowledge of all hotel facilities and hours of operation, to be able to respond to guests’ questions correctly.
熟悉酒店所有设施、营业时间，能够正确回答客人的提问。
2. Greet all arriving and departing guests with a smile and eye-contact.
用微笑和目光接触问候所有抵店和离店的客人。
3. Deliver and collect baggage for arriving and departing guests and groups.
为抵店和离店的客人/团体收送行李。
4. Give guest an introduction to the facilities in the guest room, i.e. air-conditioning control, light switches, Safety box, TV, telephone, wardrobe, etc. when rooming the guest.
为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱等。
5. Deliver messages and handles requests and questions from guests.
发送留言并处理客人的要求及问题。
6. Check closets and drawers to see if guest have forgotten items when collecting luggage.
在收取行李时检查壁橱和抽屉确认客人没有遗留物品。
7. Deliver mail, faxes, messages, packages, flowers etc. promptly to guest rooms.
迅速地把邮件、传真、留言、包裹、鲜花等送到客房。
8. Log all deliveries to guest rooms.
登记所有递交给客人的物品。
9. Accept baggage that guest may wish to keep in storage, issues claim ticket and record in the Record Book accordingly.
接受客人要寄存的行李，交给客人行李寄存卡，并相应地在记录本上登记。
10. Answer the telephone promptly and courteously.
迅速地、彬彬有礼地回答客人的电话。
11. Maintain operating equipment in good working order.
维持营业设备良好的工作状态。
12. Keep working areas neat and tidy at all times.
随时保持工作区域的干净与整洁。