Room Attendant 楼层服务员

Deliver Professional and Efficient Room Service
提供专业高效的客房服务
· Provide a consistent room and bathroom product and service adjacent areas that meets the hotel’s standards for cleanliness and presentation and offering high quality service.
负责客房、浴室和相关区域的产品能符合酒店的清洁和规定标准及为客人提供高质量服务。· Responsible for the cleanliness in floor public area and the tidiness of pantry.
负责楼层公共区域和工作间的卫生。
· Abide by Supervisor instruction and make up the urgent guestroom.
服从主管的指示，先整理紧急的房间。
· Clean guestroom in the following order: early guests request, occupied room with make-up sign, arrival guestrooms, occupied rooms, check out rooms.
按以下顺序打扫房间：清早客人有要求的，住房有打扫房间标志的及已经预定了退房，住房，退房。
· Everyday check in in advance 15 minutes and check out after 15 minutes, then know assignment and take work report and keys.
每天应提前十五分钟到部门签到和推后十五分钟签退，然后领取各自区域的报表及钥匙。
· To inspect if there is damaged equipment or Lost & Found and report to Housekeeping office in time.
及时检查如有设备损坏，或有遗留和丢失物品应及时报到客房部办公室。
· Focus on a Guest Staying Experience.Discover and collect guest preferences.
关注客人的入住体验,发现并收集客人喜好。
Knowledge and Experience知识和经验
· Certificate or diploma in hospitality or related field
酒店或相关领域的证书或文凭
· Above 1 year in a Housekeeping
一年以上在客房的服务经验
· Communication skills in Chinese
良好的沟通能力
· Have team work spirit
具有团队合作精神
· Honesty
诚实