Guest Relation Officer宾客关系主任

Primary Responsibilities 主要职责
· Remains observant and responds to each guest who approaches the hotel.
保持关注每一位抵达酒店的客人并主动问候。
· Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
· Stand by in the Front Desk or lobby area, to assist Front Office Operating department to provide service at critical guest flow time.
在前台及大堂区域服务客人，并在客流高峰期协助前厅运营部门提供对客服务。
· Coordinate and escort guest for the arrival, stay and departure experience to ensure a seamless experience.
协调和礼貌地引领客人办理入住，退房来保持客人无缝的住宿体验。
· Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。
· Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met.
协调前厅部和客房部，确保持续的满足客人的喜好。
Knowledge and Experience知识和经验
· Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
· Minimum one (1) years relevant experience in a similar position in a renowned international hotel brand(s)
在知名国际酒店内从事至少一年类似岗位的经验
· PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件