红衣女郎 Lady in Red

Communication of hotel & company philosophy and internal hotel representation.
作为酒店内部的代表，将酒店与公司的理念贯彻执行。
Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
对酒店产品知识，城市及周边地区的信息有深入的了解。
Knowledgeable about all VIPs in-house, hotel functions and special events.
熟知所有住店贵宾，酒店宴会和特殊大型活动。
Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
每天收集尽可能多的关于VIP的信息，如通过 谷歌，Opera 系统。将这些信息在酒店内向所有相关部门进行分享，如通过每日客人信息报告，简报等，并确保客人资料得以及时更新。
Welcome, facilitate and bid farewell to as many guests as possible.
尽可能多的迎接，提供便利和告别客人。
Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
顶级贵宾必须在抵达时受到欢迎，陪同他们到房间并在离店时告别。
Liaise with Guest Relation Manager, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
与宾客关系经理紧密联系，提前为顶级VIP客人准备定制化的行程，提前协调顶级客人的迎接与送别。
Obtain as much information about a guest’s stay to be entered in the guest history.
需要获取有关客人住宿期间的更多信息，以便在客史记录中更新。