服务中心服务员 Service Center Agent

1.To ensure all guests are provided with an efficient operator service as required.
2.To ensure all guest queries, inquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.
3.To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
4.To ensure that you are completely aware of the complete range of services and facilities that Raffles Shenzhen provides to its guests and visitors.
5.To ensure you have a complete and thorough knowledge of the outlets of Raffles Shenzhen, their operating hours and the scope of services that they provide.
6.Good interpersonal skills with ability to communicate with all levels of employees
7.Service oriented with an eye for details
8.Ability to work effectively and contribute in a team
9.Good presentation and influencing skills
10.Multicultural awareness and able to work with people from diverse cultures
11.Flexible and able to embrace and respond to change effectively
12.Ability to work independently and has good initiative under dynamic environment
13.Self-motivated and energetic
1.确保为所有客人提供高效的服务
2.确保所有客人的询问和请求都以一种有益的、专业的、温暖的、友好的方式被处理
3.确保你每天都能充分了解到酒店的所有客人，尤其是VIP和回头客人，并了解到任何特殊要求，以便他们采取相应的行动
4.确保你完全了解深圳莱佛士酒店为客人和访客提供的全套服务和设施
5.确保您对深圳莱佛士酒店的营业点、营业时间和提供的服务范围有全面的了解
6.良好的人际关系技巧，能与各级员工进行沟通
7.注重细节的服务
8.有能力在团队中有效工作并做出贡献
9.良好的表达能力和影响力
10.具有多元文化意识，能够与来自不同文化背景的人共事
11.灵活和能够接受并有效地应对变化
12.能够独立工作，在动态环境下有良好的主动性
13.自我激励和充满活力