前厅副经理 Assistant Front Office Manager

· Review,verify and react to all group resumes, checking billing, room types, arrival,departure dates, and VIP designations. Ensure that each of them has achecklist attached and it has been completed.
审核、核实并对所有团队的简历做出反应，检查账单、房间类型、到达时间、出发日期和VIP指定。确保他们每个人都有一个清单，并且已经完成
· Adhere to andsign off on all cash handling, balancing of shift closings, and adjustments
坚持并签署所有现金处理，结转和调整平衡
· Maximize ourbrand by promoting our upsell programs
通过推广我们的提升销售计划来最大化我们的品牌
· Maintain andreport deficiencies in the department and knowledge of all safety and emergencyprocedures
维护和报告部门的不足之处，了解所有安全和应急程序
· Effectivelymaximizes inventory levels during high occupancy/sold out nights
在高入住率/售罄的夜晚有效地最大化库存水平
· Adheres toand promotes the Company’s health and safety policies to ensure a safe workenvironment and knowledgeable all safety and emergency procedures
遵守并推广公司的健康和安全政策，确保安全的工作环境，了解所有的安全和应急程序
· Cover DutyManager shifts as required
按要求为值班经理轮班
· Attendmonthly Credit meetings and ensure all accounting procedures are adhered tothroughout the department, including monitoring guest balance and city ledgeraccounts
参加月度信用会议，确保整个部门遵守所有的会计程序，包括监控客人的余额和城市挂账分类
· Coordinatewith the Front Office and Housekeeping to insure VIP and Le Club preferencesare consistently met.
协调前厅部和客房部，确保VIP和乐雅会会员偏好始终得到满足
· To provide avisual management presence in the hotelLobby
在酒店大堂提供视觉管理
· To ensure thesafe running of the hotel
确保酒店安全运行
· To providecontinuity of management in complaint handling, both face to face, viatelephone and in writing, depending on the situation and requirement
根据情况和要求，在处理投诉方面提供连续性管理，包括面对面、电话沟通和书面沟通