礼宾司 Chief Concierge

· Be responsible for and pro-active in the recruitment and selection of all Concierge talent.
负责并积极参与所有礼宾部人才的招聘和选拔。
· Constantly review training needs within the department primarily through the hotel's appraisal system in conjunction with the Front Office Manager.
与前厅部经理合作，主要通过酒店的评估系统，不断评估部门内部的培训需求。
· Implement and monitor minimum standards of service throughout the Department resulting in a GAP analysis score of no less than 90%.
实施并监控整个部门的服务标准，导致差距分析得分不低于90%。
· Responsible for the Departmental roster, ensuring adequate Talent at all times. The Chief/Head Concierge or his Deputy must be on duty between 07:00 am and 11:30 pm each day.
负责部门排班，确保在任何时候都有足够的人才。首席礼宾司或助理礼宾司必须在上午07:00至下午11:30之间值勤。
· Regular communication with the Night Manager regarding the supervision of the Night Concierge Talent, identifying and dealing with any issues that may arise.
定期与夜班经理沟通夜班礼宾人员的监督事宜，识别并处理可能出现的任何问题。
· Ensure that all Concierge team are correctly dressed and groomed for work.
确保所有的礼宾团队都穿戴整齐，为工作做好准备。
· Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.
确保酒店所有信息、传真和包裹的高效、及时处理和交付。
· Be familiar with all guest services within the Hotel and to ensure that all Concierge Talent are also adequately furnished with such information.
熟悉酒店内的所有客人服务，并确保所有礼宾部人才都能得到相应的信息。