客房服务员 Room Attendant

· Clean and maintain areas of responsibility according to set standards and procedures.
根据正确标准和程序，清洁和维护所负责区域。
· Ensure guests requests are promptly and courteously met.
确保客人的要求及时有礼貌的满足。
· Report damage or malfunction in hotel rooms/areas to Supervisor.
将客房和公共区域内设施设备的损坏或故障及时报告给上级主管。
· Maintain equipment in a proper state of cleanliness and repair.
负责专属设备的清洁与日常维护，如有故障应立即联系工程部进行维修。
· Maintain a section room report as well as a daily productivity report.
保证每日工作单时间的记录，并要做一间记录一间。
· Reports lost and found articles to the housekeeping office immediately .
如发现客人遗留物品立即向客房部办公室报告。
· Handle guest complaints, reporting them to Supervisor immediately.
如遇客人投诉不在自己能解决的能力范围内应立即向主管报告。
· Record room status in allocated section accurately.
在自己的管辖范围内准确的记录房间状态。