· Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats.
通过礼貌的迎接客人和及时地把客人领到座位上来取保顾客的满意度。
· Exhibits knowledge of all items on the menu and wine list.
具备菜单和酒单上的知识。
· Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware. Processes customer restaurant bills promptly and accurately.
在顾客用餐清理桌面时要运用适当的方法收掉盘子,杯具和餐具。及时地并且准确的处理顾客的账单。
· Resets table quickly.
快速重新摆台。
· Fixed silverware and folds linen.
整理餐具和折叠布草。
· Check the overall condition of the dining room, ensuring its readiness for customers.
检查餐厅整体的环境和状况,确保让客人赏心悦目。
· Assists service team as necessary to meet or exceed guest expectations.
在需要时发挥团队精神来满足和超越顾客的期望。
· Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.
要求熟悉酒店和餐厅的环境和设施和当地的一些信息,可以对答客人对此提出的问题。另外也可以推销酒店的其他服务。
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