Concierge/Door Man/Bell Boy 礼宾员/门童/行李员

Comprehensive knowledge of local tourist attractions, restaurants,shows, bars and night clubs
掌握当地旅游景点，饭店，演出，酒吧等的全面知识。
Answers guest questions and handles guest requests in a polite andefficient manner such as giving information, making a reservation for a tour, arestaurant or transportation, providing directions, confirming flight,etc. If needed, refers requests torelevant staff to ensure customer satisfaction.
回答客人问题并礼貌和有效的处理客人请求，如提供信息，旅游，饭店，交通的预定，提供位置，确认航班等。如有需要，要求相关人员帮助，确保客户满意度。
Keeps updated of all information concerning the hotel services,local places of interest, restaurants, transportation, sport facilities,churches, shopping areas and all relevant information likely to be of guests’interest in order to be able to answer guest requests and questions.
保持更新客人可能感兴趣的关于酒店服务，当地名胜古迹，饭店，交通，体育设施，教堂，购物区的相关信息，确保能够回答客人的请求和问题。
Keeps records, delivers and distributes all incoming and outgoingmails, faxes, messages and parcel addressed to current or future guests andhotel staff according to hotel procedures.
按照酒店程序为当前及未来的客人和员工记录、投递和分发所有传入和传出的邮件、传真、信息和寄包裹。
Upon requests, stores guest luggage into the luggage storage room.Handles all luggage’s with care.
如客人有需求，将客人行李存入行李寄放室。小心放置所有行李。
Sells stamps for postcards and letters.
卖明信片和信的邮票。
Maintains cleanliness and tidiness of desk area and replenishescounters with brochures, magazines, city maps for guest availability.
保持桌面的干净和整洁，补充小册子，杂志，城市地图到柜台以供客人使用。
During Business Center’s closing time, sends fax for guests.
在商务中心不营业期间为客人发传真。