Restaurant Host/Hostess 餐厅领位

Be knowledgeable of all services and products offered by the hotel.
熟知酒店所有的产品知识。
Have a thorough knowledge and understanding of all food and beverageitems offered by the department assigned.
全面了解部门所有的餐饮产品。
Have the knowledge and understanding to explain and performupselling all items offered by the department assigned as well as offeringalternatives.
了解酒店产品，并推销部门指定的所有产品，同时提出可替代产品的建议。
Monitor operating supplies, equipment and reduce spoilage andwastage successfully.
监督运营用品和设备的使用，成功降低损坏和浪费。
Ensure that the place of work and surrounding area is kept clean andorganized at all times.
确保工作地点和周围地区时刻保持清洁有序。
Successfully perform opening and closing procedures established forthe assigned outlet
按照酒店程序进行开餐和关餐。
Handle guest enquiries in a courteous and efficient manner andreport guest complaints and feedback to supervisors.
迅速有效礼貌的处理客人诉求，同时汇报给部门经理。
Report guest complaints immediately to the supervisors and ensuringfollow up is performed with the guest.
即时向餐厅主管报告客人的投诉，确保进行跟进。