前台经理 Front Desk Manager

Be aware of the duties and responsibilities of allassociates in order to better lead the section.清楚地了解所有员工应承担的职责与义务，更好地领导监督整个部门。Ensure all associates abide by the policies andprocedures of the department hotel.确保所有员工履行并服从部门和酒店的方针政策与程序。Checking on condition of equipment in the frontdesk area and ensuring all in working condition andup to standard to maintain our corporate image.检查前台的所有设备装置的运行状况，确保其正常无误地工作，达到应有的标准，以维护酒店的公众形象。Monitoring occupancy of the day in order to have abetter control over total rooms’ inventory.时刻观察注意当日入住率的变化以便更好地操作酒店房间的控制与管理。Ensure all associates are aggressively scouting fornew Marriott Bonvoy members.鼓励所有员工积极主动地搜寻可能加入万豪旅享家的客人。Checking on the scouting of Guest SatisfactionSurvey daily.检查监督客人满意度调查表的日常收集情况。Checking on daily log entry in the incident book toensure all matters are resolved promptly and according to guidelines given bysupervisors.检查事故发生记录本中的详细日常工作日志，根据部门主管的引导，确保所有发生事件都得到迅速且正确有效的处理和解决。
岗位要求：
具有“客户服务至上”的理念至少五年相关领域工作经验高效的工作能力，良好的沟通技能，较强的组织能力良好的团队合作精神中英文流利