全日餐厅主管

Operations 营运
•Open and close shift in accordance with the manager checklist.
按照经理的检查表来开始和结束一天的营运。
•To have complete knowledge on the food / beverage / service available in sections appointed.
对于相关部门的食品/饮品/有效地服务/预备程序和时间有完整的认识
•Maintain consistency in quality of food / beverage / service /cleanliness of sections appointed.
保持各部门食品/饮料/服务/清洁质量的一致性
•Constantly obtain customer feedback during operations to ensure satisfaction.
贯彻在服务中获取宾客的反馈意见，确保满意度
•Check cleanliness of sections prior and after service
核查服务前后的卫生情况
•Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
与客人进行积极的互动，来寻求反馈。
• Train, maintain and enforce all Marriott service standards in the outlet.
在餐厅中，培训、维持和执行所有万豪的服务标准。
Enforce the Marriott standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Marriott Bar Guide.
执行万豪规范的酒吧指南，并进行展示，以确保给客人提供的饮料具有一贯的品质。
•Properly execute revenue and check control procedures on shift.
在班次上正确执行收入和账单控制程序。
Handle daily associate relations (i.e. scheduling, time adjustments).
处理日常员工的协作关系（例如时间调整）。
•Maintain a safe & sanitary work environment for all associate & guests.
为所有的员工和客人，建立一个安全及卫生的工作环境。
•Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).
为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定）。
•Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
找到解决如电话服务，最后一分钟的预定，或其他每天可能发生的问题的方法。
•Conduct taste panels and menu classes on a daily basis for restaurant.
主持餐厅每天的试菜和菜单培训课程。
•Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意。
•Ensure that only a quality product is served.
确保服务的食品和饮料有质量保证。
•Ensure all side work is done on a daily basis.
确保完成每天基本的工作。
•Maintain proper associate uniform standards.
保持员工制服的标准。
•Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
通过使用工作指令和检查，管理一个有效的工程维护及保养程序。
•Understand & teach empowerment principles to ensure guest satisfaction.
理解和教导授权原则，以确保客人的满意度。
•Exercise station rotation to ensure stations are distributed fairly.
运用岗位的轮换制，来确保工作安排的合理性。
•Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
熟悉所有万豪客人的奖励计划和关于他们账目的正确结算程序。
•Above all, to lead by example through a “hands on” approach to motivate our associates to excel.
以身作则来激励我们的员工取得成功。
•Understand the relevant laws and regulations stipulated in the Food Hygiene Safety Law.
了解《食品卫生安全法》规定的相关法律法规。
•Other reasonable jobs may be assigned according to the instructions of departmental director/manager.
根据部门总监/经理的指示执行其他合理的工作安排。
•Exercises responsible supervisory behaviour at all times and positively representing the hotel team and Marriott hotel corporation
在任何时间表现出负责的主管行为，并于积极的形象代表酒店管理团队和万豪
2.Human Resources 人力资源
•Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.
通过使用记录，菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。
•Encourage problem solving by associates through proper training and empowerment.
通过所有可能的培训和授权来激励员工解决问题的热情。
•Establish effective communication with associates to gain their trust and respect.
和员工建立有效的沟通，以争取他们的信任和尊重。
•Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.
根据万豪公平对待的政策，建立公平和一致的辅导及纪律处罚程序。
3.Administrative 行政管理
•Communicate directly or through the use of the logbook to next shift supervisor or manager.
直接或通过日志本与下一班次的主管或经理进行沟通。
•Identify and recommend incentive programs, new ideas, and methods of operation.
确定并推荐奖励项目，新的主意和方法。
•Promote positive inter-department relations.
积极推动部门与部门之间的关系。