Executive Lounge Attendant 行政酒廊接待

1. Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行LQA。
2.Ensure and maintain thePSB upload is accurately.
掌握和保证前台外事传输的正确性。
3. Provide exceptional concierge information toguests about local and area attractions, restaurants, theatres, special eventsand other available services. Information will be clear, concise and accurate.
为行政楼层的客人提供关于本地景点、饭店、剧院、其他特殊活动等清晰、简明和准确的礼宾信息。
4.Honesty is a work basis,ensure implement on work with honesty all times.
以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
5.Handlesguest and colleagues enquiries in a courteous and efficient manner, reportingcomplaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及同事的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
6.Implement and achievedaily up-selling budget to maximize hotel room revenue.
执行并完成每日促销高价房目标来最大化酒店房间收益。
7.Detailed hotel product knowledge, up-to-date withVIP arrivals & events within the hotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
8.Provide smooth handlingof luggage and transport services to all Executive Floor Guest.
为行政楼层客人提供专业的行李处理和运输服务。
9.Handlesincoming and outgoing mail, faxes, courier mail, and messages in a timelymanner. Handles basic Business Centre services when required.
及时处理所有收到及发出的邮件、传真、速递物品及留言。同时需要提供基本的商务中心服务。
10.Ensuresthe Executive Floor Manager is kept fully aware of any relevant feedback fromeither customers or other departments.
将任何来自客人或其它部门的反馈及时并准确地汇报给行政楼层经理。