火锅餐厅服务员

1. Arrive on time ,report to directly under the leadership, not to be late, don’t leave early, not absenteeism comply with the hotel grooming standard.
按时到岗，向直属领导报到，不迟到，不早退，不旷工，符合酒店仪容仪表规范。
2. Familiar with the employee code, follow the hotel’s management systems.
熟悉员工守则，遵守酒店的各项管理制度。
3. In any time, any situation, in case of meet guests or management should be to smile, to show politeness.
在任何时间、任何情况下，如遇客人，遇上级都应主动向其微笑点头示意，以示礼貌。
4. Establish a good sense of service, initiative, patience, warmth, and thoughtful to service work.
树立良好的服务意识，主动、耐心、热情、周到地做好服务工作。
5. Strictly carry out operation procedures, health standards, and earnest good preparation before operation and accept management check.
严格执行操作程序，卫生标准，认真做好餐前准备工作，并接受上级检查。
6. Listening carefully work arrangement in each briefing meeting.
每次班前会应认真聆听当日工作安排，学习先进事迹，不断完善自我。
7. Pay attention team work with the colleague, do not affect the unity, have the team sense of honor.
注意与同事之间的团结、协作，不做影响团结的事，不说影响团结的话，有集体荣誉感。
8. Can’t drink and eat have peculiar smell food before work, keep in good condition.
上班前不能饮酒，吃有异味食品，保持良好的状态。
9. Understanding booking and available food on that day, understand the restaurant specialty food and price and sales policy.
了解当日预定情况和当日可供应菜品情况。了解餐厅特色菜，了解产品价格，了解销售政策
10. Repeat order of food and beverage for the guest when order, avoid guest complaints.
开单时注意为客人重复菜单、酒水单。避免客人投诉。
11. Remember regular guest personal preference and name, to provide personalized service for guests, establish a good friendship.
牢记常客的姓名个人喜好，为客人提供个性化服务，建立良好的友谊
12. Work that we do three light, light walking, talking light and operating light.
工作中做到三轻，走路轻，说话轻，操作轻
13. Carefully listen the guest complaints to reports to management and first comfort and apologize to the guest .second listen carefully guest suggestion .try your best to deal with the problem, if you can’t deal with, should be reported to management.
主动征求客人意见，并及时汇报，认真听取客人投诉，先安慰客人，向其道歉，尽自已能力处理，若自己不能处理的，要及时上报。
14. Delivering Food and Beverage service of high standard and in accordance with departmental standards and procedures，Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures
按照部门的要求和标准操作程序，提供高质量的餐饮服务， 对付账买单按专业程序要求。
15. Communicates to his/her superior any difficulties, guest comments and other relevant information
向主管报告工作中的困难、客人的意见及其他相关的信息。
16. Establishes and maintains effective employee working relationships
建立、维持同事员工之间有效的工作关系。
17. Ensure the charged bill is checked against room number and name in accordance with computer listing prior to posting
根据电脑上先前的记录，确保对顾客账单的房间号和姓名的核对。
18. Ensure that all work is balanced at the end of each shift and that the total, balances with the computer’s total
确保在每个交班时完成所有工作，对电脑收银点的平衡。
19. Attends and participates in training sessions as scheduled
按规定参加培训。
20. Assists the food and beverage outlet team in peak and idle times
在繁忙时和有充足的时间时，配合餐饮部各部门。
21. Ensure that the restaurant is tidy and clean at all times
随时保持餐厅区域区域的整齐、清洁。
22. Initiate action to correct a hazardous situation and notify supervisors of potential dangers
主动应对危险情况，提醒主管任何潜在的危险。
23. Occupational Health and Safety Responsibilities
职业健康和安全职责:
24. Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
熟悉职业健康和安全职责的政策程序，确保自己的操作是安全并符合指导方针。
25. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
了解并执行职业健康安全法规、政策和程
26. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉财产安全，第一援助，紧急应对程序和设备操作的安全。
27. Initiate action to correct a hazardous situation and notify supervisors of potential dangers
主动应对危险情况，提醒主管任何潜在的危险
28. Log security incidents and accidents in accordance with hotel requirements
按照酒店要求，记录安全时间或事故。
29. Take good care of all equipment .conserve water and electricity, etc.
保管好自己服务范围内的所有物资物品，爱护设备设备；节约使用水、电物耗等。
30. Due to irregularities should be compensation for damaged items. Facilities have damage repair service in a timely manner.
因违规操作损坏物品应进行赔偿。设施设备有损坏及时报修
31. All kinds of consumption goods (such as sugar, paper towels, tea, coffee, etc.) to do a plan according to the number of guests, it is strictly to waste due to poor management.
各类易耗品（如砂糖、纸巾、茶叶、咖啡等）要按客人数量来做有计划，严禁因管理不严随意浪费。
32. Check all power sources when off duty. (Switch off towel box, disinfection cabinet electromagnetic oven), the IP/I, TOUCH return back to office .when leave hotel take bag out should be accept security check.
下班时检查完电源。关好电器（毛巾柜、消毒柜、电磁炉等）把IP/I TOUCH交回办公室后方可下班。下班带包出酒店有主动接受保安检查的义务。
33. Correct use of electrical equipment, pay attention to fire protection, waterlogging, gas defense, and guard against theft, to prevent security incidents.
正确使用电器，注意防火，防涝，防毒，防盗，杜绝安全事故发生，遇突发事件不惊慌，执行酒店突发事件预案。
34. To do a good job of die out four pests.
做好灭四害工作，灭虫蚁，蟑螂，老鼠，苍蝇。
35. If have question about management you can suggestion.
对上级的工作有意见有权级反映，欢迎向酒店提合理化建议。
36. Secrecy consciousness.
要有保密意识。
37. Complete other work
完成上级交代的其它任务。