餐厅资深主管/主管 Supervisor/Team Leader, Restaurant

Job Summary
职位简述
To provide quality food and beverage service that is always consistent with SOP
始终如一的按照标准流程提供优质的服务。
Key Duties and Responsibilities
主要义务和职责
To Fully execute FSMS related work
全面执行FSMS的相关工作
Ensure that all service standards comply with Forbes standards
确保所有服务标准符合福布斯标准
Ensure guests are welcomed by staff, seated, and attended to warmly and courteously at all time and address guest issues during service according to company procedure.
确保客人受到员工的及时欢迎，一直热情周到，并根据公司政策及标准解决客户问题。
Maintain a complete understanding of all policies, procedures, standards, specifications, guidelines, and training programmes.
确保对所有政策，程序，标准，规格，准则和培训计划时刻有着全面深刻地了解。
Ensure company objectives are achieved regarding sales, service, quality, appearance, and sanitation of the establishment through the training of employee’s whist maintaining a positive and productive working environment.
通过培训员工的维持积极和富有成效的工作环境来确保企业的销售，服务，质量，外观和卫生设施的目标。
Oversee employment performance appraisals are followed and completed on a timely basis.
监督员工绩效考核按时跟进和完成。
Ensure reservations are maximized within the restaurant in liaison with Reception and the central reservations team.
与前台接待及预定中心一起协作以确保餐厅预订量最大化。
Maintain a comprehensive knowledge of the menu and an understanding of the wine list up selling to guests when appropriate.
保持对餐厅菜单的全面了解，并懂得运用正确的葡萄酒知识，以便在适当时向客人积极销售产品。
Proactively communicate with the kitchen regarding menu changes, availabilities, and specials.
随时主动与厨房团队交流沟通菜单的更改、菜品的可用性及每日特荐菜品等信息。
Ensure that staffing requirements are addressed, and applicants selected according to company procedures.
确保餐厅人员配备要求得到解决，候选人录取根据公司有关程序和要求进行筛选和录用。
Ensure adherence to cash handling and reconciliation procedures in accordance with company policy.
确保现金处理和对账程序严格遵守公司规定并按照政策执行。
Identify business opportunities which provide greatest return on investment aligned with company strategy.
寻找符合公司战略的最大投资回报商业潜在机会。
Manage relevant reporting and analysis of the outlet to ensure cost effective goals are being met and surpassed.
管理餐厅的相关报告和分析，以确保成本效益目标的达成并努力超越。
Maintain responsibility for leading, inspiring, and motivating the restaurant team to achieve workforce stability, productivity, and loyalty.
保持对领导、鼓励和激励餐厅团队的责任，保证员工工作的稳定性、效率以及忠诚度。
Works as a team, liaises and coordinates with team, peers, and other senior managers of all divisions
以良好的团队意识，与团队成员及别的部门管理层进行有效协调沟通。
Responsible for adding, modifying, and checking the P&P, SOP of the department.
负责所在部门的政策与程序和标准操作流程的新增、修改和审核
Executes any other work or responsibility within his scope of duty given by the superior
协助上级执行完成相应职责工作。