礼宾经理/副经理 Manager / Assistant Manager, Concierge

Job Summary
职位简述
To execute and coordinate the daily operations and duties of concierge services and other Guest Services areas as required by operations. Attends to guest inquiries, preferences and requests with the best interest of the resort and the guest in mind at all times. Provides updated and accurate information in assisting guests with their requests, inquiries on resort activities, restaurants, spa, sales promotions and excursions.
按照运作要求来执行和协调礼宾和行李服务的日常运作。随时关注客人的询问、喜好和要求，并尽可能地考虑到度假村和客人的利益。提供最新和最准确的信息，协助客人提出要求，询问度假活动，餐馆，水疗中心，促销活动和旅行。
Key Duties and Responsibilities
主要义务和职责
Attends to duty timely, wearing the correct uniform, name badge and well groomed in compliance to the resort grooming policy
准时上班，穿着正确的制服、名牌、整洁，符合酒店仪容仪表标准。
Attends daily briefing 15 minutes prior to the beginning of each shift
参加每日班前例会。
Conducts team briefing and training in the absence of Manager Concierge or whenever required.
给部门开班前会和培训当礼宾经理休假。
Adheres to all Resort rules and regulations as per Service Standard Policies and Procedures, and follow all communications discussed in daily shift briefing
坚持所有度假规定按服务标准的政策和程序，并在班前会和同事沟通要跟进的事项。
Supervises and coordinate the daily tasks carried out by the concierge team, and ensuring the team adheres to resort standards and policies
监督和协调由礼宾团队开展日常工作，并确保团队成员坚持酒店的服务标准和政策
Communicates guest requirements to colleagues and other relevant departments with an understanding that guests are always number one priority in terms of service.
明白客人的需求，第一时间通知相关的部门和同事跟进。
Skills, Experience & Educational Requirements
技能、经验和教育要求
Minimum 3 years’ experience in the related field. Must be service oriented individual with good decision making capability.
至少 3 年相关领域的工作经验。必须具有良好的决策能力和服务意识。
Basic knowledge of Opera- Property Management system is necessary.
基本知识，Opera 系统。