Guest Services Manager宾客服务经理

Position Summary职位概述:
Assist the Manager in administration and management all Front Office operation to ensure profitability , control cost and quality standards to insure total guest satisfaction . To efficiently coordinate the day to day operation of the Welcome Desk and Guest Relations division and provide leadership at the frontline level.
协助前厅经理管理前厅部运作，包括利润最大化，控制成本和服务质量， 确保顾客满意度，同时有效的协调及领导前台和宾客关系部每日的任务分配和运作。
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
2.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系，能快速有效的应对各种问题。
3.Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。