楼层副经理/Assistant Floor Mananger

职位描述
1. Responsible for daily floor work and handover arrangements and supervision;
负责每日楼层的工作及交接情况的安排和督查；
2. Master the room status at any time;
随时掌握楼层客房的入住状况；
3. Pay attention to guest dynamic, deal with temporary problems, and report to superior leaders when there are major problems.
关注宾客动态，处理临时发生的问题，有重大问题时及时向上级领导汇报；
4. Do spot check of guest rooms；
做好对客房的抽查工作；
5. Care about the associate's work and life problems, and timely summary to the department head；
关心员工的工作和生活问题，及时向部门负责人汇总；
6. Keep abreast of booking information and customers, especially the names of hotel vips and regulars;
及时了解预定资料，了解客情，特别是酒店贵宾及常客的姓名；
7. Keep abreast of booking information and customers, especially the names of hotel vips and regulars。
熟知酒店内外信息，为客人提供准确的问询服务。