宾客服务经理 Guest Service Manager

指导客户关系工作的各个方面，从而最大程度获得当前和未来贵宾宾客满意度。
·Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.  
监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度。
·Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照。
·Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有良好写作技能
·Good writing skills.
 熟练使用微软办公软件和前台系统
·Proficient in the use of Microsoft Office and Front Office System.
具有解决问题和组织能力
·Problem solving and organizational abilities.
具有酒店行政管理，酒店管理或相关的学士学位或大专水平。
·Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
拥有4年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。
·4 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.