行李员 Bellman(储备)

·负责将客人的行李顺利送往或送离房间、机场和汽车，并对客人的问询和申请提供协助。应接服务员需要从事各种各样的杂务，以满足客人的需要，保证其舒适和满意。
·Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction.
·主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。
·Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
·在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。
·Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
·为来店和离店的客人开关汽车及出租车门。
·Assist arriving and departing guests by opening and closing car and taxi doors
·拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·能够读写英语
·Able to read and write English
·具有高中或酒店行政管理，酒店管理或相关的专业证书。
·High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
·拥有宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。
·Have experience in guest service or customer service, or an equivalent combination of education and experience.