宴会部经理Banquet Manager

GENERAL MISSIONS:
主要工作任务
- Responsible for overall supervision and coordination of all activities of personnel engaged in operation of the Banquet Department.
- 负责全面监督、计划、控制及协调宴会部各方面的工作。
RESPONSIBILITIES AND MEANS:
工作职责
- Ensure proper coordination with Kitchen, Stewarding, Housekeeping, Engineering and other departments for all necessary arrangements and preparation for each function based on the Event orders.
- 与厨房、管事部、客房部、工程部及其它部门协调好有关宴会定单的安排及准备工作。
- Performs all duties as assigned by management.
- 及时完成酒店管理层所布置的所有工作。
- Controls part-timers hired for specific functions and checks attendance of all permanent and casuals.
- 负责管理特殊宴会的临时工，并检查所有员工的出勤情况。
- Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
- 记录销售额、客户投拆、解决方法及有关人员及设备情况，以备查询。
- Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability.
- 向领导提出建议，以提高工作效率，达到增源节流的目的。
- Sets and serves in functions in accordance to the Standard Operating Manual.
- 根据标准的工作手册工作与服务。
- In charge of repair of fixtures, fittings and banquet operating equipment, initiates maintenance request as necessary.
- 负责灯饰、家具、设备的维修。如需要，填写维修申请表。
- Maintains establishment of par stock for operating supplies to ensure smooth operation.
- 保持足够存货以确保本部的正常运营。
- Participates in daily briefings and monthly communication meetings to discuss various aspects of service and preparation.
- 参加每日的晨会，通过每月的交流会议来讨论有关服务及准备工作等方面的问题。
- Follows control procedures for billing before and after service.
- 服务前后，按照走单程序。
- Implements and enforces safety regulations and house rules.
- 加强安全意识及内部的规章制度。
- Welcomes host of function and assist any last minute changes or arrangement in the absence of Banquet Manager.
- 欢迎宴会主持人时，如宴会经理不在，要协助所需的工作变动或安排。
- Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.
- 关注客人对饭菜及服务的投拆、要求和需求，并立即采取有效措施。