Duty Manager 值班经理

1. Be prepared for each daily activity and review any variations with manager and associate.准备日常的工作安排和了解有关经理及员工的变动。
2. Ensure all associates are aware of role and responsibilities and operate within their guidelines.
确保所有员工都清楚了解自己的角色和职责，并遵循指导方针工作。
3. Ensure associate is properly groomed and uniformed at all times.
确保所有员工始终保持良好仪表及穿着整洁的制服。
4. Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
有效的保证员工在工作中能始终提供高质量的，谦逊的服务，以求为客人带来最满意的服务。
5. Conduct frequent hospitality audits to ensure the associate are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
积极指导员工以确保他们按照部门专业精神提供服务。确保实行顶尖服务标准。
6. Maintain a good working relationship between the associate and other departments.
与员工和其他部门建立和维持良好的工作关系。
7. Determine the requirements for, and the follow-up on, special groups or VIPs.
确定特殊团队及重要宾客的各种要求并后续跟进。