Guest Service Supervisor 前台主管

Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise。
与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.
Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook
根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。
Ensure Front Desk area up to standard and all operating equipment is well-maintained.
确保前台区域符合标准,所有营运设备运作正常.
Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.
展现诚实，可靠，规范及专业的工作礼仪。
Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others.
与宾客，下级，同级，上级，合作伙伴及社区建立正面及有效的工作关系。并鼓励其他同事也依照此行为准则。
Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.
在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。
Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes for each task. All tasks must be closed in the FCS system once completed.
在指定的时间内准确,有效地执行每一个任务.一旦完成后,所有任务都必须在FCS系统中被关闭.
Be fully knowledgeable about the hotel facilities, functions and local area information.
熟知酒店设施,功能及当地区域信息.
Ensure a smooth co-ordination between the individual sections of Front Office and Rooms Division.
确保与其他前厅各部门及房务部建立良好的合作关系。
Liaise and work closely with other departments to resolve any operational issues.
与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。
Promote the free flow of information; encourage the open expression of ideas and opinions.
促进信息的流通，鼓励开放的思想和看法。
Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others.
共同协作以达到共同的目标和目的。有效展现团队成员及团队主管的角色，促进协作。
Ensure all team members report to work on time as scheduled.
确保所有团队同事按照安排准时上班.
Complete the performance appraisal process for colleagues as required, and ensure all appraisals have clear and accurate feedback and SMART objectives for the next 6 – 12 months.
完成员工表现评估，确保所有的评估都得到清晰准确的回馈，并能客观地制定跟进计划。
Knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.
指导其他同事如何工作从而与整体业务与品牌战略保持一致，体现股东价值。
Understand the meaning and implications of key internal and external financial indicators.
理解内部和外部财务指标的意义及影响
Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality.
通过收入的增长和有效的运作提升价值；理解并关注销售，同事和宾客的满意度，收益和质量的关键。
Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations.
熟悉酒店对于紧急情况的程序，例如：遇火警时负责紧急情况的处理。
Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences.
遵循酒店规定，宾客预定信息及喜好，准确地为入店宾客提供入住登记手续。
Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank.
遵循酒店关于收银员管理个人备用金的规定，准确地为离店宾客办理结账业务。
Up sell and cross sell of hotel rooms and facilities to maximize revenue.
推销酒店其他房型及其他产品从而增加酒店收入。
Conduct foreign currency exchange for in house guests.
为住店宾客提供外币兑换业务。
Handle pre-block room for VIPs or other special attention guests.
处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。
Attend to all guest enquiries with poise in a helpful and professional manner.
用乐意和专业的态度应答宾客所有的询问。