宴会厅主管 Banquet Supervisor

Duties & Responsibilities：
职责义务：
 
Ensure the delivery of brand promise and provide exceptional guest service at all times.
确保遵循品牌承诺并始终提供优异的对客服务。
Provide excellent service to internal customers in other departments as appropriate.
在适当的时候为其他部门的内部客人提供优质服务。
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Maintain positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
Establish a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
 
Qualification：
任职资格：
 
At least 1 year working experience on the same position in RB&E.
至少1年酒店餐饮工作经验在同等职位。