前厅经理 Front Office Manager

Duties & Responsibilities：
职责义务：
Review the hotel room inventory daily and work closely with Reservations and Sales and marketing department to control and seize all opportunities to increase daily room revenue, establishing the market mix and room occupancy for the day.
审查酒店房间库存日报紧密与预订和销售和营销部门控制和抓住一切机会增加每日房间收入，建立当天的市场组合和入住。
Check the daily arrival list to ensure all VIP guests and guests with special requests are highlighted to the departments concerned for follow-up, and that appropriate preparation and attention are given to guests during their stay.
检查每日到达清单，确保所有贵宾和客人有特殊要求，并向相关部门强调跟进，并在客人逗留期间给予适当的准备和注意。
Review the daily Rate Variance report to ensure that the report is checked thoroughly by the previous night shift manager and that all rates charged for the night are according to the room type and the company bookings.
审核每日费率报告，确保报告由前班夜班经理彻底检查，夜间收取的所有费用均按房间类型和公司预定。
Establish and maintain a system of reporting and communication flow with all the Front Office sections to closely monitor all daily activities in order to provide timely advice and guidance in their daily decision and follow-up processes. Conduct and attend regular management,department and section meetings to update, discuss and resolve any managerial and operational issues for the hotel.
建立和保持与所有前厅部的报告和沟通流程，以密切监控所有日常活动，以在他们的日常决策和后续过程中提供及时的建议和指导。进行定期的管理、部门和部门会议，更新、讨论和解决酒店的管理和运营问题。
Ensure consistency in Front Office service standards by regular monitoring and checking on the performance of the colleagues, with the assistance of the Assistant Front Office managers and the Assistant managers.
在前厅部副经理和值班经理的协助下，定期监督和检查同事的表现，确保前厅服务标准的一致性。
Ensure that Front Office management maintains effective lobby presence at all times to provide assistance to guests and colleagues when required, and to establish continual rapport with all in-house guests and companies using our hotel to ensure increasing return business from these companies and guests.
确保前厅部管理人员在任何时候都保持有效的游说，为客人和同事提供必要的帮助，并与酒店内部的客人和公司建立持续的关系，以确保这些公司的回报率不断提高。
Keep updated information on the activities and promotions of competitor hotels to facilitate marketing strategies. Oversee and control the daily expenses of the Front Office department to ensure all expenses incurred are justified and necessary, keeping the ‘bottom-line’ of the budget in mind.
不断更新竞争对手酒店的活动和促销活动，以促进市场营销策略。监督和控制前厅部的日常开支，确保所有费用的发生是合理的和必要的，保持预算的“底线”。
Conduct interview,recruitment, disciplinary, counselling and training sessions as appropriate to ensure staffing is kept according to the established par number, and that all colleagues are kept in line with the hotel expectations in terms of discipline and performance.
进行适当的面试、招聘、纪律、咨询和培训，以确保员工按既定的标准保持员工数量，并且所有的同事都遵守酒店的纪律和业绩要求。
Establishes and drives Upsell Incentive Programmes.
建立和推动前台增销奖励计划。
Drives customer delight and retention by being a role model in delighting guests in every single interaction.
通过在每一个互动中愉悦客人成为一个角色模型来驱使顾客愉悦和保持。
Ensure staff annual leaves are planned and taken properly.
确保员工年休假计划并妥善实施。
Monitor all sections trainers to make proper training plan and training report monthly.
监督各部门培训师每月制定培训计划和培训报告。
Monitor department administration.
监督部门管理。
Monitor all sections duty roster weekly.
每周监督所有部门的值班名单。
Carries out any other reasonable duties and responsibilities as assigned.
执行所指派的其他合理职责。
Qualification：
任职资格：
Minimum 5 years of Front Office working experience in an international hotel with at least 3 years in Front Office management position.
至少5年国际酒店前厅工作经验，3年以上前厅部管理经验。
Good oral and written English proficiency, possess good interpersonal and guest contact skills, able to communicate well with all levels, possess leadership good managerial abilities; independent and resourceful in handling situations.
良好的英语口语和书写能力，具有良好的人际交往和客户沟通能力，能与各层次沟通良好，具有领导能力和管理能力；独立处理问题。