Front Desk Supervisor 前台主管

岗位职责:
1.Supervise front desk job during assigned shift;
当班期间,监督管理前台工作；
2. Monitor front desk cashiering activities during shift;
当班期间,监督前台收银工作；
3. Conducts shift briefing to ensure well-regulated for front desk;
进行有效的交接班简报工作,确保前台运行有序；
4. Provide the professional and quickly service to C/I and C/O guest;
根据标准为客人提供专业快捷的入住和离店服务；
5. Oversee facility and equipment in the responsible areas to make sure they are in complete working order;
确保工作区域设施设备正常地运作和完成；
6. Execute training programs and tools at Front Desk that addresses room availability, revenue, rate and selling strategies that can maximize occupancy;
了解酒店房间供应情况，收入，利润和销售策略；
7. Daily training and make up the training plan;
日常培训和制定培训计划；
8. Positively collaborates and communicates proactively with other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise;
主动与其它部门合作，主动检查每天到店的客人，贵宾、集团，提前做好准备；
9. Creates and maintains a refined yet welcoming guest registration experience, efficient and accurate cashiering functions and exceeds guests expressed and unexpressed needs;
创建和维护一个良好温馨的入住体验，高效，准确的，超越客人预期的服务；
10. Proactively communicates guidelines for staff that shapes the unparalleled standards expected;
积极引导员工，使他们的工作能超越客人的期望；
11. Make certain that areas of accountability are executed in uncompromised levels;
确定前台服务达到超越客人期望的水平；
12. Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards;
确保酒店内部进行的所有活动都按照公司的经营目标，并建立安全标准；
13. Trains, motivate, and provide on-going communication to staff to deliver first- class service with unmatched elegance and professionalism while promoting a culture of accountability;给员工培训，激励并提供持续的沟通，让员工提供优质和专业的服务的同时促进；
14. Carries out any other reasonable duties and responsibilities as assigned.
完成其他合理分配的职责和任务。
任职资格:
1. Good communication skills;
好的沟通技巧；
2. Organized, can multi-task, good problem solving skills and detail-oriented;
有组织，可以从事多项任务，注重细节有善于解决问题的技能；
3. Proficient in the use of Microsoft Office;
精通微软办公软件；
4. English Fluent in both writing and speaking;
流利的英语说、写能力；
5. Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business;
同心协力目标一致，与同事保持良好的关系，注重团队合作；
6. College or University;
大专或大学；
7. 1-year front desk supervisor in a similar size hotel.
应具备在相当规模饭店一年前台主管的工作经验。