Server 服务员

岗位职责:
• Ensures the delivery of exceptional guest service at all times.
确保始终提供优异的对客服务。
• Provides excellent service to internal customers in other departments as appropriate.
适当时为其他部门的内部客人提供优质服务。
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
• Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
• Establishes a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
• Ensures that minimum brand standards have been implemented.
确保贯彻执行酒店最基本的品牌标准。
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
• Maintains par stocks of all equipment and guest supplies as required.
按照要求维持所有物品和客用品的标准库存量。
• Computes bill and accepts payment.
计算账单费用并收款。
• Performs the function of cashier as required
.按要求执行收银员职能。
• Verifies cash received ensuring only genuine money been collected.
核对收取的现金，确保所收现金都是真钞。
• Verifies all credit cards presented by guest before to validity of the card.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
• Ensures high standards of personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
任职资格:
• Neat and pleasant appearance.
仪表整洁
• Well-groomed and presented and outgoing personality
良好的形象、个人展示能量及外向性格