Chief Bartender 首席调酒师

岗位职责:
Customer and Colleague Experience
宾客服务
• Ensures the delivery exceptional guest service at all times.
确保所有员工始终提供优异的对客服务。
• Provide engaged
确保与客人之间有良好互动。
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
• Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
• Establishes a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
• Deliver high quality of engagement and service to guests
传送高水平对客服务。
• Ensure guest needs and reasonable requests are met
确保客人的需求和合理的要求被满足。
• Seek opportunities to continually improve guest service
不断寻找机会改进对客服务。
Operational
营运
• Ensures that minimum brand standards have been implemented.
确保贯彻执行酒店最基本的品牌标准。
• Create and design seasonal cocktail menu and festival promotion drinks
负责更新餐饮部季节性鸡尾酒酒单和节日特殊饮品
• Set up the cost in the finance cost system
设置标准化的系统成本
• Control outlet and F&B general beverage cost
把控部门及餐饮部酒水成本
▪ Familiar with finance documents and report, in order to maximize revenue by reducing costs.
熟知财务文件及报表，以最大限度地提高收入，减少成本
• Control and reduce breakage
控制并减少破损
• Submits request for replenishing the beverage and equipment in the Bar
负责采购餐饮部所需烈酒及相关调酒设备
• In charge of new cocktail training for all outlets
负责各部门新的鸡尾酒烈酒培训。
任职资格:
• Neat and pleasant appearance.
仪表整洁
• Articulate and detail oriented
表达力强
• Well-groomed and presented and outgoing personality
良好的形象、个人展示能量及外向性格
• Good bar team leadership and management
对吧台团队的良好管理及引领