Outlet Manager - The Lounge 大堂酒廊经理

1.Assume responsibility for all related Administrative function for theoutlet
负责指定部门的相关行政工作
2.Oversee the Implementation of standards as detailed in the departmentalstandards and procedures manual
根据部门的标准和程序手册，监督执行情况
3. Responsible to drive the guest engagement and guest relations of yourspecific outlet
推动所负责部门的良好客户关系
4. Ensures that associates also provide excellent service to internalcustomers in other departments as appropriate
确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务
5.efficient manner, following , through to make sure problems are resolvedsatisfactorily
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决
6.Personally and frequently verifies that guests in the outlet are receivingthe best possible service and responsible for all guest recovery and correctiveactions
经常亲自证实餐厅客人得到的是最好的服务,跟进服务补救并采取行动计划
7.Maximizes associates productivity through the use of prioritizing,multi-tasking and flexible scheduling to meet the financial goals of thebusiness as well as the expectations of the guests
将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望
8. Focuses attention on improving productivity levels and the need toprudently manage utility/payroll costs within acceptable guidelines ensuringoptimum deployment and energy efficiency of all equipment
关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到
所有设备的最佳调配和能源使用效率
9.Achieves the monthly and annual budget target for Revenue and Covers
达到月度和年度个人目标和餐厅营业收入
10.Ensures that minimum brand standards have been implemented
确保贯彻执行酒店最基本的品牌标准
11.Responds to the results of service audits or secret shopper reports andensures that the relevant changes are implemented
对于客户调查结果做出回应并落实相应的改善措施