迎宾体验经理Welcome Experience Manager

1.To supervise Welcome Experience Team and W Lounge, ensures that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction, represents property management in resolving any guest or property related situation. Maintains condition of the W lounge and orders supplies and equipment. To ensure that the Loyalty area is working in a professional manner at all times. Responsible for hiring, training and development of all Welcome Experience and W Lounge-related talents, so they are hospitable, outgoing and guest oriented.
监督迎宾体验部及W酒廊，确保他们遵循酒店的规章制度，服务程序及标准并致力于提高所有客人的满意度。确保英才能始终保持专业的态度为客人解决问题。确保W酒廊的设施设备处于良好对客条件并负责每日酒水的采购和报表统计等。负责所有忠诚客户部及W酒廊英才的雇用，培训和发展事宜，使他们成为热情好客的和以客人为宗旨的英才。
2.Building and Contributing to Teams -Actively participates as a member of a team to move the team toward thecompletion of goals.
团队贡献-作为团队的一员应致力于提升团队的凝聚力和协作来驱动共同目标的完成
3.Driving for Results - Sets high standardsof performance for self and/or others; assumes responsibility for workobjectives; initiates, focuses, and monitors the efforts of self and/or otherstoward the accomplishment goals; proactively takes action and goes beyond whatis required.
结果导向-给自己和团队成员设定业绩的高标准，明确工作职责；主动监督自我和他人为实现目标做出努力；积极的采取行动以达成团队目标。
4.Planning and Organizing - Gathersinformation and resources required to set a plan of action for self and/orothers; prioritizes and arranges work requirements to accomplish goals andensure work is completed.
组织和计划-收集相关的信息和资源来为团队制定工作计划；为确保完成目标工作，优先展开侧重点的工作。