Welcome Experience Manager 迎宾体验经理

To supervise Welcome Experience Team and W Lounge, ensures that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction, represents property management in resolving any guest or properly related situation. Maintains condition of the W lounge and orders supplies and equipment. To ensure that the Loyalty area is working in a professional manner at all times, Responsible for hiring, training and development of all Welcome Experience and W Lounge. related talents, so they are hospitable, outgoing and guest oriented.
监督迎宾体验部及 W酒廊，确保他们遵循酒店的规章制度，服务程序及标准并致力于提高所有客人的满意度。确保英才能始终保持专业的态度为客人解决问题。确保W酒廊的设施设备处于良好对客条件并负责每日酒水的采购和报表统计等。负责所有忠诚客户部及 W 酒廊英才的雇用，培训和发展事宜，使他们成为热情好客的和以客人为宗旨的英才。
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
适应性-当工作区域经受改变和挑战时能在压力下保持业绩水平。
Professional Demeanour Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
专业行为-展示出自信和令人信服的管理能力，维持良好的第一印象并展现W 价值的形象。
Problem Resolution- Ability to record, track and resolve guest problems via properly software (i.e.PMS , GXP, etc,) handle emergencies, and effectively deal with customer issues and complaints.
解决问题-能通过酒店系统(比酒店操作系统，万豪的 GXP 系统等)记录，跟踪和解决客人的问题， 处理突发情况，和有效的处理客人的问题和投诉。
Assist Assistant Welcome Manager to review the related MBV report.
协助迎宾部副经理对相关 MBV 报表进行审核。
Training and supervise talent according to the BSA & LQA standard.
按照 BSA&LQA 的标准培训和监督员工。
Complete all hotel compliance and cooperate with other department.
配合完成成酒店各种合规审计。
Experience working in a luxury or lifestyle-related business/environment would be a highly positive attribute.
有相关奢华或引领时髦潮流的环境中的工作经验者优先。
Full time undergraduate graduation, prefer college English test band 4 or band 6. Communicates and writes with fluency in English and Mandarin.
全日制本科毕业，英语四六级或以上者优先。能够流利使用英文和普通话以书面和口头进行沟通。