Room Attendant楼层服务员

1.按操作规程，在规定时间内，保质、保量具体完成对房间、卫生间的清洁打扫并根据清洁计划做好房间专项、周期清洁，确保符合酒店标准。According to the rules, within the prescribed time, quality, and quantity to complete the cleaning of the rooms, bathrooms clean and according to plan ready room special, periodic cleaning to ensure compliance with the hotel standard.
2.负责本楼层公共区域,工作间、储物间、消毒间等的清洁整理。Responsible for the cleanness of this floor public areas, offices, storage room, sterilization room.
3.酒水的消耗向主管报告。MNB consumption reports to supervisor.
4.掌握房间状态和客情动态，积极的为所在楼层的客人提供日常及个性化服务，最大限度满足客人的要求。Mastering room status, and customer dynamics, positive for floor offers daily and personalized service, to meet our guests' requirements.
5.做好交接班和安全保卫工作。 Shift work and security.
6.随时保证万能钥匙的安全及负责开启房门配合有关部门的员工正常执行工作。At any time guarantee the safety of a master key and is responsible for opening the door to support the Department's staff work word.
7.向楼层主管汇报任何布草、家具、设施或设备丢失或损坏。Report to the floor supervisor any linen, furniture, facilities, or equipment is lost or damaged.
8.向客房主管报告所在区域工程问题。To he room where the report where the regional engineering problems.
9.为客人提供开夜床服务。Offers opened turndown service.
10 及时的将客人遗留物品交至客房办公室。Office of the remnants of guest articles submitted in a timely manner to the room.
11.填写各班的交班记录及房态报告。Fill in all the records of the shift of class and State reports.
12.提供住客服务如：加借物品、擦鞋、收洗衣等服务工作。Provide guest services such as : added take goods, shoes, to laundry service.
13.坚持酒店安全制度、紧急情况处理规定和程序。Adhere to the system of hotel security, emergency provisions and procedures