Hostess/Host 迎宾员

Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
o 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
o Ensure restaurant operating equipment is clean and in working order
o 确保餐厅运营设备的清洁并正常工作。
o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
o 按照酒店的规定保持工服和个人仪容仪表的高标准。
o Welcoming guests to the Restaurant, by using the Restaurant name
o 迎客人光临餐厅，使用餐厅的名称。
o Inquiring if they have a reservation and noting it in the reservation book if they do
o 询问客人是否有预订，如有预定在预订册上做记录。
o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
o 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
o Being attentive to guest requests
o 周到的满足客人要求。
o Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
o 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
o Take telephone bookings and document in the Reservation book according to restaurant standards
o 接听电话订位并按餐厅的规范在预订冊上记录。
o Train wait staff and bus staff in hostess standards
o 按领位员的标准培训员工。
o Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
o 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
o Maintain responsibility of cleanliness of hostess stations
o 保持迎宾台的清洁。
o Maintain responsibility of cleanliness of all menus and drink menus
o 保持所有菜单和饮料单的清洁。
o Assist with beverage service
o 协助饮料服务。
o Assist with food service
o 协助食品服务。
o Maintain detailed knowledge of menu, including daily specials
o 对菜单有具体的了解，包括每日特价。
o Ensure tables are cleared quietly and efficiently
o 确保迅速且高效的清理餐桌。
o Carry food and beverage trays in a safe manner to minimize breakages
o 安全的举餐盘使破损将到最低。
o Complete dockets accurately and clearly
o 准确和清楚的填写收据。
o Maintain current information on all general activities of the hotel
o 了解当前酒店所有的活动。