Guest Service Supervisor前台主管

岗位职责
Responsible for the operational efficiency of all front Desk areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
负责管理所有前台单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
Conducts shift briefings to ensure hotel activities and operational requirements are known.
进行有效的交接班简报工作，以明确酒店活动和运营要求。
Maintain a close communication with Reservations Manager and Director of Revenue to ensure No Overbooking situation of Room Type and Overall Guests Rooms by understanding Rooms’ Availability, Room Types, Accuracy of Room Count at the Opera System.
与预定经理和收益总监保持密切沟通，确保在系统内没有超额预定情况发生，包括：房型、房间等
Monitor the Total Rebates done for the day and provide counseling to the staff.
监控全天所有扣减账目以及向员工提供建议和劝告。
Understand the procedures for System Shut Down situation .
熟悉系统瘫痪的处理程序。
Inspect frequently for cleanliness and orderliness of the lobby area.
经常检查大堂区域的清洁和整齐。
To follow up closely with the Credit Manager and Reservation Manager on any issues on billing, payment, vouchers etc. To ensure that no guest account will be transferred to pending folio due to inefficient in following up.
与信贷经理和预定经理一同密切跟进任何账单问题、付款凭证、礼券等。确保没有客人账目转移到待解决账户中。
Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
Supervise front desk operations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
Maintenance of guest information
维护客户信息
Maintenance of information about local events
维护当地活动的信息
Compile occupancy statistics
统计入住情况
Supervise group bookings
监督公共广播系统的使用
Assisting with serious complaints
协助解决严重投诉问题
Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括：
Cash handling and banking procedure
现金处理和银行业务程序
Dealing with irregular payments
处理非法支付情况
Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导
Instructing staff in cash security procedures
就现金安全程序对员工进行指导
Carry out debtor control
实施应收帐款控制
Prepare reports
准备财务报告
Supervise the cashiering system
对收银系统实施监管
Supervise the group reservation and arrangement.
监督团组预订以及安排情况。
Assisting with serious complaints.
协助解决严重投诉问题。
Works with Superior and Human Resources on manpower planning and management needs.
与上级领导和人力资源部一起进行人力规划和管理需求。
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
岗位要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Problem solving and organizational abilities
具有解决问题和组织能力
College Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
2 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。