Front Office Supervisor 前厅部主管

KEY RESULT AREAS 关键领域
1.Direct and control all subordinate Front Office staff to ensure that daily operational matters are handled on time and guest expectations are met.
指导和控制前厅部员工确保按时处理日常事务和满足客人期望值。
2.Assist in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling.
协助准备员工排班，休假日程及公共假日的安排。
3.Attend to all guest complaints immediately and initiates corrective actions and follow ups.
立刻关注所有客人投诉，采取正确的解决方式并跟进。
4.Must be visible in the lobby during busy periods (check-in/out, high occupancy).
繁忙时段必须坚守自己的岗位（客人入住或退房时，高住房率时）。
5.Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.
协助维持高效的管理， 按要求准时准备和提交报告。
PERSONAL SPECIFICATION 职位要求
1.Good English language skills.
良好的英语语言能力。
2.Strong organizational skills.
较强的组织能力。
3.Ability to lead, motivate and develop a team of individuals.
个人的领导能力，提高和发展一个团队的能力。
4.Able to handle demanding workload.
能够承受强大工作量。
5.Attend meetings and training as required by supervisors.
按照领导要求参加会议和培训。