InterContinental Club Supervisor 洲际俱乐部主管

工作职责：
MonitorClub Intercontinental Officer and Butler to ensure maximum guest satisfactionthrough personal recognition to all Club Floor guests and prompt cordialattention from arrival through departure.
通过对员工业绩的认可，提升员工作热情，监督俱乐部员工工作，在客人到达至离开酒店 期间，为客人提供个性化服务，尽量让客人满意。
MonitorClub Intercontinental Officer and Butler to ensure Club Floor guestsconsistently receive all benefits, special recognition and service.
监督俱乐部员工工作，确保优悦会俱乐部成员能获得最大利益，回头客及重要客人都能受到特别的关注。
Inspectsall VIP rooms prior to arrival.在客人到达前，检查重要客人房间。
Greet VIPguests personally.单独迎接重要客人。
Liaisewith other departments and necessary outside contracts to ensure excellentservice delivery.与其他部门保持合作，与必要外界部门保持联系，确保为客人提供优质服务。
Overseemaintenance of efficient repeat guest history system.维护回头客档案系统。
Preparerequisitions for amenities on a timely basis.及时申请并准备客用品。
Performscheck in, check out and room change procedures and ensures all data are enteredcompletely into the hotel systems in accordance with reservation.
依照预定执行入住，退房和换房程序并且保证所有的数据都被完全地录入到酒店的系统里。
Maintainscashier float and ensures accurate daily report of all money received.
维护备用金并且保证精确的每日收款报表。
Casheshotel guest’s traveller’s checks and assists with currency exchange.
帮助客人兑换旅行支票和外币兑换。
PromoteInter-Hotel sales and in-house facilities.促进酒店内房间及设施的销售。
Developand implement guest telephone contact systems.为客人接通电话。
Handleguest complaints and refer them as necessary, follows up on corrective action
处理客人投诉，在必要时为客人提供咨询，跟踪错误行为。
Compile,analyse and control Club Intercontinental costs.编辑、分析并控制俱乐部花费。
Reviewarrival lists for all arrivals and VIPs to check room allocations, amenities,and special requests.查看所有到达客人及重要客人清单，查看房间分配，房间内设施，及客人特殊要求。
Preparerequisitions for amenities on a timely basis.及时在房间内准备令客人愉快的物品。
Overallresponsible for ensuring and maintaining the entire range of services offeredfor the Club Floor and Club Lounge with the aim to maximum guest satisfaction.
全面负责俱乐部楼层及俱乐部休闲厅的服务，尽量让客人满意。
Appraiseappearance, discipline and efficiency of all staff under direct supervision andinitiate
对直接管理的员工的外貌、工作的有效率进行评价，在必要时及时对错误行为进行纠正。
Organizeand conduct regular meeting for all Guest Relation’s staff to facilitatecommunications and smooth operations.组织和举行俱乐部员工的例会以促进更好的交流和运作。
Prepareefficient work schedule for CPC Personnel, arranging holidays and vacation,taking into consideration project occupancy and forecasts and any large groupmovements, especially those with early or late arrivals or departures.
为所有俱乐部职员准备有效的工作表，安排假期，考虑计划方案和预测大型团队的活动状况，特别是那些早到晚到或是早退晚退的情况。
技能要求
Effectivecommunication skills in both Chinese & English有效的中英文沟通能力
Independent,committed and well-organized独立性强、忠诚可靠并具良好的组织能力
Goodability of problem solving良好的处理问题的能力
Tertiaryeducation高等教育
Atleast 2 years related experience in fivestar hotel在五星级酒店至少有两年的相关工作经验
GoodEnglish spoken & written良好的英文表达能力和写作能力
Knowledgeof Training具有一定的培训知识
Withdepartmental training experiences具有部门培训经验