Greets and registers guests, providing prompt and courteous service .Check in / out of guests. Resolves guest challenges throughout their stay in our hotel. upgrades guests as required . Promotes hotel services .
Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
1. Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error .
2. Ability to read, Listen and communicate effectively in English, both verbally and in writing .
3. Ability to access and accurately input information using a moderately complex computer system .
Required Qualifications 必要的资历要求：
1. Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .
2. Interpersonal skills to provide overall guest satisfaction.
3. Ability to work under pressure and deal with stressful situations during busy periods.
Preferred Qualifications 更高的资历要求：
1. 1 or 2 years of related work experience prefered.