•To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力。灵活反应并以积极的态度面对需求更改的事情,包括任何工作要求的改变的。
•To have a positive impact, taking personal
responsibility and initiative to resolve issues, always clearly communicating
with both customers and colleagues.
持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行沟通交流。
•To assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.
根据酒店现状及发展趋势,选择,培训,发展人才的技能以满足酒店需要。
•Understanding the quantity and quality of people needs to operate the department.
了解部门正常运转所需要的人员及人员素质。
•Ensure that the new recruits have all relevant information before commencing.
保证应聘人员在入职前得到一切相关信息。
•Ensure that the Orientation Training Manual for each outlets is kept up-to-date.
确保部门的培训指南定期更新。
•Ensuring Standard Training and assessment is carried out.
确定标准培训及评估的实施。
•Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
为提高人才的工作技能及自信心,在每个班次的工作之后总结他们的工作表现。
•Control and analyzes the following: Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipment, and Grooming Standards.
协助管理和分析以下项目:服务质量,客人满意度,人才满意度,设备的操作,和着装标准。
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