彩丰楼中餐厅主管 Service Team Leader,Cai Feng Lou

Motivate staff on duty to provide excellent service to guests
激励在岗员工为客人提供卓越的服务
Exchange ideas and guest suggestions with chef and food & Beverage Manager to reflect current guest situation
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况
Perform the transition procedure
执行交接班程序
Ensure all staff are aware of VIPs, special events, daily specials, emphasis on promoting certain products, etc
确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等
Effectively anticipate market changes and review operations when necessary
有效的预测市场的变化，并在必要时审评运营工作
Talk to guests as they order, discover their preferences, and build rapport
在客人点餐时与客人交谈，发现客人的喜好，同时建立友善的关系
College degree in hotel management, catering or related field; 3 years relevant work experience, including management experience, or an equivalent combination of education and relevant work experience
酒店管理，餐饮或相关专业的大专学历；3年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景
Ability to interact with customers, employees and third parties on behalf of the hotel, brand and company
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
Hold an Alcoholic Beverage Knowledge Course Certificate or food service Permit or a valid health or food handling certificate as required by the local government
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证
Problem solving, reasoning, advocacy, organization and training skills
具有解决问题，推理，号召，组织和培训能力