宾客服务经理 Guest Services Manager

Supervises CUSTOMER RELATIONS STAFF to ensure guests are always received with courtesy and due attention and attention to achieve maximum GUEST satisfaction
监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度
Handle guest complaints, refer them to relevant departments if necessary, and follow up on corrective actions
处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
Write, analyze and control the cost situation of customer Relations department
对客户关系部的成本情况进行编写、分析和控制
Plan and attend regular cocktail and social events for Pleasure Club and VIP to further improve service quality
计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量
Review the guest list for room assignments to guests and VIPs, facilities, and special requests
查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
Bachelor or college degree in Hotel Administration, Hotel Management or related.
具有酒店行政管理，酒店管理或相关的学士学位或大专水平。
2 years of front office or guest service experience, including management experience in a hotel of similar size and complexity, or an equivalent combination of education and relevant work experience.
拥有2年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。
Have the communication skills to use most of the time when interacting with others; Ability to interact with customers, employees and third parties on behalf of the hotel, brand and company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Good writing skills
具有良好写作技能
Proficient in Microsoft Office and front office system
熟练使用微软办公软件和前台系统
Problem solving and organizational skills
具有解决问题和组织能力