1. Directly answers all incoming group inquiries/opportunities.
直接答复客人关于团队报价的问询。
2. Builds rapport and effectively qualifies each business opportunity.
与客户建立良好的关系,有效地评估每个询价需求。
3. Exhausts all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, Sales Manager cross sells to another Marriott hotel(s).
在可选日期与价格范围内,尽力销售酒店产品。如果可选日期的客房与场地都已预订,销售经理需向客人推荐上海的其他万豪品牌酒店。
4. Presents the benefits of the hotel to the customer.
向客户介绍酒店可提供的各项奖励计划及优惠政策。
5. Inputs and maintains contact, account and opportunity information in sales system.
在预定软件中输入相应的客户资料,如客户信息、公司名称等,并予以及时更新。
6. Develops accurate contract/offer and sends to customer. Gains commitment of customer through signed contract/offer.
根据客人需求,准备相应的团队或会议协议,经双方协商后,与客人签订相关协议。
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