前台接待员 Front Desk Agent

1、Handle all duties according to hotel policies, procedures, internal rules and standards.
处理所有的工作都要依照酒店政策，程序，内部规定及标准
2、Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.
了解日常酒店的运作，检查电子公告牌并更新的所有程序以及宴会。
3、 Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。
4、Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
掌握房价，包价，折扣和促销的说有信息，并知道如何去处理。
5、Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
掌握客人房间，位置，客房礼物，特色以及酒店提供的所有其它的服务。