行李生 Bellboy

1.Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
遵守酒店和部门的安全和保安政策和程序，确保工作环境的整洁、安全和可靠。
2. Ensure Exceptional Customer Service, such as, provide services are above or beyond  customers’ satisfactions and expectations
确保卓越的客户服务，例如，提供超过客户满意和期望的服务。
3. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
为客人提供当地的住宿，景点服务，并为客人推荐当地的特产。
 4. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
积极倾听并积极回应客人的问题、顾虑和要求，使用品牌或财产的具体流程(例如客人的反应，眼神，神态)来解决问题、高兴并建立信任。