行政楼层接待员 Executive Lounge Agent

1. Ensure Exceptional Customer Service, such as, provide services are above or beyond  customers’ satisfactions and expectations
确保卓越的客户服务，例如，提供超过客户满意和期望的服务。
2. Ensure daily operation is smooth and is manned by sufficient manpower at all times, with a strong focus on Customer Service.  All associates should show genuine appreciation when greeting a guest at all times (especially during check in and check out) and that all scripting is followed per the Arrival/Departure Ritual Program.
时刻确保部门配以充足有效的人力，保证部门的日常运转顺利平稳的进行。强烈关注对客服务。真诚地服务每位客人（特别是入住和退房时），并遵循入住/退房标准程序。
3. Take and serve guest orders promptly and according to service manual in Club Lounge.
遵照服务手册为行政楼层客人提供他们所需要的服务。
4. Provides check-in and check-out services and handles reservations when needed.
提供入住和退房服务，并在需要时处理预订。