宴会厅副经理

· Manage all aspects of one ormore full-service food and beverage outlet(s) on a daily basis and coordinatespecial events. Ensure compliance withstandards of service and operating procedures.
· 管理一家或更多全服务餐饮营业场所日常经营工作及协调特别的活动。确保符合服务的规范和运营的程序。
· Adhere to local regulationsconcerning health, safety, or other compliance requirements, as well as brandstandards and local policies and procedures.
· 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
At InterContinentalHotels & Resorts® we want our guests to feel special,cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentiveand taking ownership of getting things done.
· Make it memorable by being knowledgeable,sharing stories and showing your style to create moments that make people feelspecial.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
Duties andResponsibilities工作职责
· Effectively manage therestaurant by ensuring the following:
· 有效管理餐厅的日常工作，确保以下工作正常进行：
o Oversee the Implementation ofstandards as detailed in the departmental standards and procedures manual
o 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
o Adhere to opening and closingprocedures
o 遵守开始营业和结束营业的程序。
o Adhere to bill payingprocedures
o 遵守规定的结账程序。
o Conduct effective shiftbriefings ensuring all staff are aware of VIPs, special occasions, dailyspecials; emphasis on upselling certain products; etc
o 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。
o Personallymeet and farewell a minimum of 80% of your customers
o 亲自迎送80%以上的客人。
o Encourage and motivate staff toprovide optimum service during all shifts
o 激励在岗员工为客人提供卓越的服务。
· Share recommendationsand guest comments to Chef and Food and Beverage Manager to reflect currentcustomer profile
· 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
· Develop and implementPromotions Calendar for F&B products in restaurant
· 在餐厅制定和执行餐饮产品促销活动日历。
· Manage special event concepts
· 特别活动的概念管理工作。
· Anticipate market changes andreview operations when necessary
· 善于预测市场的变化情况，并在必要时审评运营工作。
· Conductcompetitor analysis
· 对竞争对手进行分析。
· Create positive publicityopportunities
· 创造良好的公众宣传机会。
· Managecustomer database and utilize effectively
· 管理顾客数据库并有效的加以使用。
· Up-sell property facilities
· 推销酒店的设施。
· Actively pursue cost savingmeasures
· 积极的实行节约成本的方法。
· Recyclewherever possible
· 尽可能再利用能源。
· Liaise withSales Manager during tender process to obtain new accounts; Food and Beveragespecific
· 在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户。
· Manage wageand beverage cost
· 管理工资和饮料成本。
· Forecasting
· 进行预测工作。
· Stock control
· 有效的控制存货。
· Analyze foodand beverage statistics through point of sale system
· 通过销售点销售系统分析餐饮统计数据。
· Works with Superior on manpowerplanning and management needs
· 和上级领导一起进行人力规划和管理需求。
· Works with Superior in thepreparation and management of the Department’s budget
· 和上级领导一起编制和管理部门预算。
aCCOUNTABILITY责任范围
Numberof employees supervised –
管理的员工
Direct Food and Beverage Supervisors / Food andBeverage Attendants
直接 餐饮主管，餐饮侍应生
Indirect NA
间接 无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
· Restaurant Revenue Target
· 餐庭营业收入目标
Key Metrics –
主要绩效指标
· Restaurant Revenue Target
· 餐厅营业收入目标
· Employee Satisfaction Survey
· 员工满意度调查
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)
· Matters pertaining toRestaurant Operations
· 与餐厅运营有关的事宜
·
QUALIFICATIONSAND REQUIREMENTS任职要求
RequiredSkills –
技能要求
· Demonstrated ability tointeract with customers, employees and third parties that reflects highly onthe hotel, the brand and the Company.
· 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Alcohol awareness certificationand/or food service permit or valid health/food handler card as required bylocal government agency.
· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
· Problem solving, reasoning,motivating, organizational and training abilities.
· 具有解决问题，推理，号召，组织和培训能力
· Good writing skills
· 具有良好的写作技能
· Leadership Skills
· 具有领导能力
Qualifications –
学历
· Diploma in Hotel Management,Food & Beverage, or related field.
· 酒店管理，餐饮或相关专业的大专学历。
Experience –
经历
· 4 years related experience,including supervisory experience, or an equivalent combination of education andexperience
· 4年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。