客房服务员

job overview职位概述
· Clean guest rooms and/orsuites in a timely and thorough manner to ensure total guest satisfaction.
及时清洁客房和套房，确保宾客满意度。
At Holiday Inn we want our guests to relax and bethemselves which means we need you to:
· Be youby being natural, professional and personable in the way you are with people
· Getready by taking notice and using your knowledge so that you are prepared foranything
· Showyou care by being thoughtful in the way you welcome and connect with guests
· Takeaction by showing initiative, taking ownership and going the extra mile
在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
· 展现真我：在与他人接触时真实自然、形象专业、积极乐观
· 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
· 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
· 积极行动：积极主动、尽职尽责并且要多做一步
Duties and Responsibilities工作职责
l Cleans andmaintains guest rooms, guest corridors, linen rooms and cupboards according toset standards and procedures
按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。
l Replenishesguest supplies
补充客用品。
l Ensures guestservices specified by superiors and guests requests are promptly andcourteously met
及时、礼貌的完成上级指定的对客服务并满足客人的要求。
l Reports damageor malfunction in hotel rooms to superior
向上级汇报酒店客房内的损坏或故障情况。
l Maintainsequipment in proper state of cleanliness and repair
保证设备的清洁和修缮。
l Maintains asection room report
完成区域客房报告。
l Maintains adaily room checklist
完成每日客房检查工作单。
l Meets withsuperior and takes on daily assigned tasks
与上级会面并承担每日分配的任务。
l Reports andsubmits lost and found articles to superior immediately
及时向上级汇报和上交与客人遗失物品。
l Report guestcomplaints to superior immediately
及时向上级汇报客人的投诉。
l Reports unusualbehavior/activities on floors to supervisor
向上级汇报楼层里的反常行为和活动。
l Records roomstatus in allocated section accurately
准确记录在划定的区域内的房间情况。
l Complies withhotel’s health, safety and hygiene policy
遵守酒店的健康、安全和卫生政策。
l Adheres topersonal grooming and hygiene standards
保持个人仪容和卫生标准。
l Attends meetingsand training sessions as required
按要求参加会议和培训活动。
l Creates andmaintains floral arrangements
制作并保持插花。
l Carry out valetservices when required including delivery of linen or processing laundry orders
如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。
l Completeother tasks assigned by Superior.
完成上级领导分配的其他工作任务。
l Complete 15 superior rooms per shift.
每个班次完成15间高级间的清扫工作量。
aCCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct N.A.
直接 无
Indirect N.A.
间接 无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
· N.A.
无
Key Metrics –
主要绩效指标
· N.A.
无
Decision Making Responsibilities (DecisionRights) –
决策职责(决策权)﹣
· Within the authority as assigned for Hotel Band 9role
酒店职位9级所拥有职权范围
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
· Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Qualifications –
学历
· Primary Education or equivalent
小学或相当程度
Experience –
经验
· Some housekeeping experience.
拥有一些客房工作经验