前台主管/领班

1. Facilitates and ensures a sufficiently manned Front Desk counter at all times.
确保前台柜台始终有足够的人员安排。
2. Maintains an active presence at the Front Desk to directly supervise the Service Associates attending to the guests.
保持对前台的监管以直接监督前台服务员的对客服务情况。
3. Ensures availability of Front Desk supplies at all times.
始终保证前台有足够的后勤补给。
4. Ensures strict key control procedures are adhered to.
保证严格执行钥匙控制程序。
5. Double checks guest folios for completeness and accuracy.
核对客人帐单以确保其完整性及准确性。
6. Confirms the number of “due out” guests and scheduled late departures.
确认预退房的数量和对延迟退房的客人做出计划安排。
7. Coordinates with Guest Relations regarding in-room check-in of guests.
与客户关系主任协调引领房间登记入住客人事宜。
8. Transacts foreign exchange and paid out request at the Front Desk.
在前台办理外币兑换、结帐手续
9. Coordinates with the Concierge whenever necessary.
如有需要与礼宾部随时保持协调。
10. Ensures that entries in every registration are properly encoded in the computer system.
确保将每一位入住登记的客人资料都相应输入电脑。
11. Double checks group accounts daily for accuracy, and ensures that these are always up-to-date.
每天都核查团队帐目，确保团队帐目能得到及时更新。
12. Ensures ability of Front Desk staff to implement a manual back-up system for Front Desk functions in case of computer breakdown.
确保前台员工在系统崩溃时有能力进行手工操作。
13. Administers the usage of safety deposit boxes.
掌握使用保险箱的使用情况。
14. Ensures group arrivals and billings are properly prepared and executed.
确保预抵团队的帐目安排得到恰当的准备和安排。
15. Maintains an operations logbook.
维护和使用工作日志。
16. Oversees room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum rooms’ revenue.
监控房间分配情况，以确保让客人满意和让客房利益最大化的双赢状态