Front Desk Agent 前台接待员

Job Responsibilities
岗位职责：
1. Assist guests at front desk while providing thehighest level of service possible in an efficient, courteous and professionalmanner by following Marriott Standards of aggressive hospitality and adheringto guidelines and procedures.
依据万豪殷勤待客的服务标准和工作指导在前台向客人提供最高水准的，高效的，礼貌的，专业的服务。
2. Operate MARSHA, OPERA, VISIONLINE, PSB,PGS,FAPIAO system well and be able to use key card system.
熟练的使用MARSHA,OPERA以及VISIONLINE,PSB,PGS,FAPIAO系统
3. Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.
正确的完成客人的登记，房间分配以及协调所有客人的特殊要求
4. Take action to participate in hotel incentive program and be familiar with hotel sale strategy.
积极的参与酒店激励计划, 熟悉酒店销售策略。
5. Bank out at the end of each shift by following the blind drop procedure strictly. The front desk manager/shift supervisor will always verify the shift closing and enter the drop in the system.
每班次结束时严格遵守投账程序平账。前台经理/主管检查班次的账目并输入到系统中。
6. Be aware of the hotel VIP / repeat guest / long-staying guest / high value guest and pay special attention to make the guest have a memorable stay.
知道酒店的贵宾/回头客/长住客/重要客人并给予特别的关注，以让客人拥有一个难忘的入住经历。
Job Requirements
岗位要求：
1. College degree 大专以上学历
2. Fluent English speaking 流利的英文交流
3. Passion in hospitality industry 对酒店行业充满热情
4. Ability to work under pressure 抗压能力强